How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

FAQ – Best-Estore

Refund Policy

Do you offer refunds for digital products?

NO, WE DO NOT OFFER REFUNDS FOR DIGITAL PRODUCTS.

All sales of digital products (eBooks, courses, software, templates, etc.) are final. Since digital products can be duplicated and retained after downloading, we cannot offer refunds or exchanges once the order is completed and the product is delivered.

What if I'm not satisfied with my purchase?

We strive to provide detailed product descriptions and previews to help you make informed decisions before purchasing. Please review product details carefully as we do not offer refunds for dissatisfaction with digital products.

If you have questions about a product before purchasing, please contact our support team for clarification.

What if I accidentally purchased the wrong product?

NO REFUNDS OR EXCHANGES FOR INCORRECT PURCHASES.

It is the customer's responsibility to verify the correct product is being purchased before completing the transaction. We do not offer refunds or exchanges for accidentally purchased digital products.

Digital Product Access

How do I access my digital product after purchase?

After completing your purchase, you will receive an email with download instructions and a link to access your digital product. You can also access your products by logging into your account on our website.

Important: Download links may expire after a certain period. We recommend downloading and saving your digital products immediately after purchase.

What if I can't access my digital product?

If you're experiencing technical issues accessing your digital product, please contact our support team within 2 days of purchase. We will help you resolve access issues but cannot provide refunds for accessibility problems that arise after the 7-day period.

Can I share my digital product with others?

NO, SHARING IS STRICTLY PROHIBITED.

All digital products are licensed for individual use only. Sharing, distributing, or reselling digital products is strictly prohibited and may result in legal action. Each user must purchase their own license.

Payment & Account

What payment methods do you accept?

We accept all major credit cards, PayPal, and other payment methods depending on your region. All transactions are processed securely through encrypted channels.

Why was my payment declined?

Payment declines can happen for various reasons including insufficient funds, incorrect card information, or your bank's security measures. Please verify your payment information and contact your financial institution if issues persist.

Note: We do not handle payment processing directly and cannot override declined transactions.

Can I delete my account and associated data?

Yes, you can request account deletion by contacting our support team. However, please note that we are required to maintain records of transactions for legal and accounting purposes, even after account deletion.

Technical Issues

What if the digital product is defective or doesn't work as described?

While we thoroughly test all digital products before release, if you believe you've received a defective product or one that doesn't match its description, please contact our support team within 24 hours of purchase.

Resolution: We may, at our discretion, provide a replacement or fix for genuinely defective products, but this does not include refunds.

What if I lose access to my downloaded digital product?

It is the customer's responsibility to safely store and backup downloaded digital products. We are not responsible for lost files due to device failure, accidental deletion, or other circumstances.

Limited Assistance: We may be able to provide download links again within 30 days of purchase, but this is not guaranteed after the initial access period.

Still Have Questions?

If you couldn't find the answer to your question, please contact our support team before making a purchase.

Contact Support

Reminder: By completing a purchase, you acknowledge and agree to our strict no-refund policy for digital products.